Returns and Refunds

At Qasr Al Tijarah, your satisfaction is our priority. If you are not fully satisfied with your purchase, we provide a clear return and refund process.

Eligibility for Returns
You may return items within 7 days of delivery provided that they are unused, in their original packaging, and in resalable condition. Some products, such as personal care items and perishables, are not eligible for return due to hygiene reasons.

Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund. Refunds are processed through the original payment method or as store credit. Cash on delivery refunds will be made via bank transfer or wallet credit.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at qasraltijarah@gmail.com. We will arrange a replacement or issue a full refund.