FAQs

What is Qasr Al Tijarah?
Qasr Al Tijarah is a UAE-based online store offering a wide range of products with free delivery and cash on delivery.

2. Do you charge for delivery?
No, all orders within the UAE qualify for free delivery.

3. How can I pay for my order?
We currently offer cash on delivery for all purchases.

4. Do you deliver outside the UAE?
No, we currently only deliver within the UAE.

5. How long will my order take to arrive?
Orders are typically delivered within 2 to 5 business days.

6. Can I track my order?
Yes, you will receive order updates via email or SMS.

7. What if I receive a damaged product?
You can contact us at qasraltijarah@gmail.com for a replacement or refund.

8. Can I cancel my order?
Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.

9. What products are not eligible for return?
Personal care items, food, and hygiene-related products are not eligible for return.

10. How do I return a product?
Contact our support team with your order details, and we will guide you through the process.

11. How do I get a refund?
Refunds are processed after we receive and inspect the returned item.

12. Do I need to create an account to shop?
No, you can checkout as a guest, but creating an account offers additional benefits.

13. Can I save products for later?
Yes, you can use our Wishlist feature to save items for later.

14. Do you send promotional emails?
Yes, customers can subscribe to our Newsletter for updates and offers.

15. Is my personal information safe with Qasr Al Tijarah?
Yes, we protect your information with strict privacy and security measures.

16. Can I change my delivery address after placing an order?
Yes, but you must contact us immediately before the order is shipped.

17. What if I miss my delivery?
Our courier will attempt delivery again. If unsuccessful, the package may be returned to us.

18. How do I contact customer service?
You can reach us by email at qasraltijarah@gmail.com.

19. Are your products authentic?
Yes, we only source products from trusted and verified suppliers.

20. Do you offer discounts?
Yes, we frequently run promotions and special offers, which are shared through our Newsletter.